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Person holding a long door handle and rectangular lock case beside an open wooden door with exposed hardware recesses. — Vintage Mortise Lock Service, London
Hands holding a lock cylinder and a ring of keys above a worn workbench with another cylinder and loose keys. — Lock Rekeying, London

Change or rekey · London

Vintage Mortise Lock Service

The old skeleton key still fits the keyhole, but it now needs a jiggle, a lean on the door and a little luck before the bolt moves.

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In plain words

The trim on the door face is the other half of the lock. The knobs ride on a square spindle that passes through the hub of the case, held by small set screws, and the escutcheons cover the spindle and keyholes. Slack in a knob, a knob that pulls off in your hand, or a thumb-turn that spins without moving the bolt usually traces to a worn spindle, a stripped set screw or a hub whose square has rounded. The service replaces spindle and screws, matches a hub or lever from stock or makes one, and fits everything so there is no free play before the latch starts to move.

Sound familiar?

You bought a house with its original hardware and a bag of loose keys. Some open interior doors, some fit nothing, and the front door lock has a keyhole shaped for a key you do not have. You would like the original lock kept and made to work.

How the visit goes

Vintage Mortise Lock Service

How the visit goes

Hands holding a disassembled steel knob at the latch edge of a white door beside a deadbolt and an open tool bag.
Technician holding a steel deadbolt to the round bore in a white door, with an open tool bag on a dark mat.
  1. Repair, replacement cylinder or replacement case

    The last step of the check is deciding what the lock needs, in plain terms, before any of it is done. Most cases need cleaning, springs and adjustment, and that is the recommendation. A cylinder lock with a worn plug may be better served by a new mortise cylinder of the same thread and cam, keeping the case. A cracked case, a bolt worn thin or a hub broken through calls for a replacement case in the same pocket, and the locksmith measures for it on the spot. You hear which of these applies and why, and if the answer is a replacement case, the choice between a reproduction and a modern case is yours to make.

  2. Reassembly and setting the trim

    The case slides home and is screwed off, then the cylinder or keyhole escutcheon goes on, followed by the spindle, knobs and rosettes. The spindle is trimmed to length so the knobs sit against the door without pinching, and the set screws are tightened so there is no free play before the latch moves. The thumb-turn is aligned with the deadbolt tail so it throws with a light touch. Paint is cleared from the faceplate and strike edges where it was catching. Then the door is closed and the whole lock is worked from both faces with the key, the knobs and the turn, several times, listening for the latch to seat.

  3. The interior doors in step

    Where a set of interior mortise latches was serviced together, you leave with bedroom and bathroom doors that close and stay closed, privacy turns that actually lock, and, if you wanted it, a single bit key that operates every interior lock the way the builder intended. A note of which key fits which door goes into the house file. Interior cases need almost no care beyond a drop of oil every couple of years and a check that a turn button has not been painted over. A child who locks a bathroom and cannot reopen it is released from outside with the bit key, so keep it somewhere the adults can reach.

Vintage Mortise Lock Service

In the van

  • Hub followers and lever packs

  • Spindle and knob set screws

  • Light lock oil

  • Dry graphite or PTFE lubricant

  • Reproduction mortise case

Technician in black gloves holding a screwdriver at the knob lockset of an open dark door, with a tool bag nearby.

Vintage Mortise Lock Service

What affects the quote

  1. Parts that must be ordered

    A reproduction case or an unusual cylinder size may have to be ordered to measurement, which means a second visit to fit it. The quote separates the first visit from the return.

  2. Paint and seized parts

    Hardware buried under decades of paint takes time to free and clean without damage. A faceplate, strike and thumb-turn that have to be stripped back add to the visit and are noted in the quote.

  3. Replacement case

    A case that is cracked or worn through is replaced with a reproduction or modern mortise case sized to the pocket. The case itself, any trimming of the pocket and the refitting are itemised separately from a repair.

What to have ready

  • Is the deadbolt keyed from the inside as well as the outside?
  • How many keys would you like to have afterwards?
  • How many keys do you have, and do any of them work?
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Vintage Mortise Lock Service: questions

Questions
Can a modern cylinder be fitted to my old mortise lock?

Often, on cases that already take a threaded cylinder. Mortise cylinders are made in standard thread sizes and lengths with different cam shapes, and a new one is selected to match the case and the door thickness. That gives you keys cut on a machine and the option of keying the door alike with the rest of the house. A bit-key case has no cylinder to swap; its keys are made on the bench instead.

The key turns all the way round but the bolt stays put. What is wrong?

On a cylinder mortise lock this points to the cylinder rather than the case. The set screw that holds the cylinder in the door has loosened or stripped so the whole cylinder rotates, or the cam on the back of the cylinder has worn or is the wrong shape and no longer catches the bolt lever. Both are fixed by resetting or replacing the cylinder and its set screw, and the case itself is usually fine.

Why does the deadbolt scrape or need a shove to throw?

Two causes cover most cases. Either paint has built up on the faceplate, the bolt or the strike so the bolt drags across it, or the door has dropped so the bolt is entering the strike pocket at an angle and rubbing its edge. Occasionally a bent deadbolt lever inside the case adds friction. Cleaning the paint back, adjusting the strike and checking the lever all happen as part of the service.

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